The appeals process has been changed and will be updated here soon.

Meanwhile, should you have a concern, email us using the contact form on the LCM page.

 

Unacceptable Actions Policy

We at MUSIXX, believe that our customers and service users have a right to be heard, understood and respected. Occasionally, certain actions by people using our services can make it very difficult for us to deal with their enquiry or concern.

In a small number of cases the actions of some individuals become unacceptable because they involve abuse of our staff or our processes. When this happens we have to take appropriate steps. We have to consider whether the action impacts on our ability to do our work and to provide a service to others.

People may act out of character in times of trouble or distress. We do not view an action as unacceptable, just because a person is forceful or determined. However, we do consider aggressive or abusive behavior, rudeness, unreasonable demands and unreasonable levels of contact to be unacceptable, and will be managed under our unacceptable actions policy. Please observe courtesy and proper communication etiquette when communicating with us.